If checkout won't accept your billing address, or team registration won't accept your club's or team's location, it's almost always one of a few specific situations below. Find the message you're seeing (or the situation that matches) for the fix.
Overview
Your saved address is missing a field — an older address on file may be missing a city, state, or zip code.
No billing address is on file at all — checkout has nothing to submit.
Your zip code isn't in the expected format — some purchases require a plain 5-digit U.S. zip code.
Your team's home town doesn't match the selected state — checked during team registration, only if you fill it in.
Your club's home town or state isn't accepted — every team registration needs a club with a valid location.
1. "A Valid Billing Name and Address are Required"
What it means: the billing address saved on your account is missing required information — usually a city, state, or zip code that was never filled in.
How to fix it:
On the checkout page, click to edit your billing address.
Fill in every field: Address, City, State, and Zip.
Save the address, then continue with checkout.
2. "Unable to process request. Address required."
What it means: no billing address was selected (or found) when you tried to submit your order.
How to fix it:
Add a billing address to your account if you haven't already.
Make sure it's selected as your billing address on the checkout page.
Submit your order again.
3. "Please enter a valid 5-digit zip code."
What it means: this specific purchase requires a standard 5-digit U.S. zip code. Zip+4 codes (with a dash and 4 extra digits) or non-numeric entries aren't accepted here.
How to fix it:
Re-enter your zip code using exactly 5 digits, with no dash or extra numbers.
4. Team Home Town Doesn't Match the Selected State (Team Registration)
What it means: Team Hometown and Team Home State are optional during team registration — if you leave both blank, your club's location is used. If you do fill them in, they have to be filled in together, and the city has to be a recognized city within that state. You may see:
"Provide both Team Hometown and Team Home State, or leave both blank to use the club location."
"Enter a valid city and state that best represents the team location"
"Invalid town and/or state" (when registering multiple teams)
How to fix it:
If the team is based in the same place as the club, clear both fields and leave them blank.
Otherwise, fill in both the home town and the home state, and double-check the spelling of the town for typos or extra spaces.
If your town is small or unincorporated, try the nearest recognized city or town name for your area.
If it still won't validate and you're confident the city/state pair is correct, contact support — the town may simply be missing from our list.
NOTE: This validation only applies to registration location fields. It does not apply to billing addresses at checkout, which are only checked for blank fields, not for a real city/state match.
5. Club Home Town or Home State Isn't Accepted (Team Registration)
What it means: every team registration requires a club, and the club needs a home town and home state that make a valid city and state combination. You may see:
"Club Required" or "Select a club, or type a new club name and press Enter to add it."
"Club Hometown Required" or "Club Home State Required"
"Club Hometown and Club Home State are required and must be a valid city and state combination."
"Enter a valid city and state that best represents the club location"
"The club could not be saved. Check the club details and try again." (when registering multiple teams)
How to fix it:
Click the club field and choose your club from the list. Clubs you've registered with before show up when you click the field, and typing two or more letters searches all clubs for the sport.
If your club isn't listed, type its name and press Enter to add it.
Fill in the Club Hometown and Club Home State, and double-check the spelling of the town.
If it still won't validate and you're confident the city/state pair is correct, contact support.
Quick reference
What you see | What's happening | What to do |
"A Valid Billing Name and Address are Required" | Saved address is missing City, State, or Zip | Edit the saved address and fill in every field |
"Unable to process request. Address required." | No billing address selected or on file | Add and select a billing address, then resubmit |
"Please enter a valid 5-digit zip code." | Zip entered isn't a plain 5-digit U.S. format | Re-enter as exactly 5 digits, no dash or extension |
"Provide both Team Hometown and Team Home State, or leave both blank to use the club location." | Only one of the two team location fields was filled in | Fill in both, or clear both to use the club's location |
Team Hometown won't validate ("Enter a valid city and state that best represents the team location" / "Invalid town and/or state") | City isn't recognized as belonging to the selected state | Check spelling, confirm the state, try the nearest recognized city, or contact support |
"Club Required" / "Select a club, or type a new club name and press Enter to add it." | No club was chosen for the team | Choose a club from the list, or type a new name and press Enter |
"Club Hometown and Club Home State are required and must be a valid city and state combination." / "Enter a valid city and state that best represents the club location" | Club location is missing or the city isn't recognized for that state | Fill in a real city and state for the club, check the spelling, or contact support |