How to View Messages
Sign-in to the PlayerFirst Club app.
Press the profile you wish to access by pressing the profile tile.
Press the Messages icon on the bottom navigation.
Navigate between the Email or Chat tabs at the top.
Use the Filter icon to narrow down your search.
Long-pressing a chat will give the following options.
Read.
Pin.
Mute.
Archive.
Long-pressing on an email will give the following options.
Read.
Archive.
How to Create a New Chat
NOTE: Athletes 12 and under can not send messaging within the Club App. They can view messages sent to them, but they cannot reply.
Sign-in to the PlayerFirst Club app.
Select the profile you wish to access by pressing the profile tile.
Press the Message icon on the bottom navigation.
While in the Chat tab, press the New Chat button in the bottom right corner.
Choose the Team you want to chat with.
Press Next.
Add your recipients to your chat.
Entire Team: Create a chat with the guardians, athletes, coaches & managers from a team.
All Non-Athletes: Create a chat with the guardians, coaches & managers from a team.
Coaches: Create a chat with the coaches & managers from a team.
Individually Select: Pick the recipients from specific teams that you would like to start a chat with.
Enter the Chat Name. This will be the title of the chat you're creating.
Enter your chat’s Initial Message.
Press Send.
How to View the Recipients of a Chat
Sign-in to the PlayerFirst Club app.
Select the profile you wish to access by pressing the profile tile.
Press the Message icon on the bottom navigation.
Select your message by pressing on the Message tile.
Press the Three Dots in the top right corner.
Press the View Recipients dropdown.
How to Add a User to a Chat
NOTE: Users that are added to a chat will not have access to view messages sent prior to their inclusion into the chat.
Sign-in to the PlayerFirst Club app.
Select the profile you wish to access by pressing the profile tile.
Press the Message icon on the bottom navigation.
Select the chat to add users to.
Press the Three Dots in the top left corner.
Press the Add Recipients field.
Choose the Team(s) you want to chat with.
Press Next.
Add your recipients to your chat.
Entire Team: Create a chat with the guardians, athletes, coaches & managers from a team.
All Non-Athletes: Create a chat with the guardians, coaches & managers from a team.
Coaches: Create a chat with the coaches & managers from a team.
Individually Select: Pick the recipients from specific teams that you would like to start a chat with.
Confirm and add by pressing Add Recipients at the bottom of the list.
How to Create a New Email
Sign-in to the PlayerFirst Club app.
Select the profile you wish to access by pressing the profile tile.
Press the Message icon on the bottom navigation.
While on the Email tab, press the New Email button in the bottom right corner.
Choose how you want to select recipients.
Select by Team: Choose one or more of your team, then pick who to email.
Choose your Programs or Divisions to Email: Email whole divisions or programs at once, pick athletes, guardians, or coaches.
Add the recipients of the email.
Entire Team: Create a chat with the guardians, athletes, coaches & managers from a team.
All Non-Athletes: Create a chat with the guardians, coaches & managers from a team.
Coaches: Create a chat with the coaches & managers from a team.
Individually Select: Pick the recipients from specific teams that you would like to start a chat with.
Confirm the number of recipients, and press Compose Email.
Subject: This field is required.
Allow recipients to reply-all: You may toggle this on to allow recipients to reply to everyone on the email. However, if the sender list is greater than 100, then the toggle will automatically default to off.
Type your message.
Press Send.
How to Copy an Email Message
Sign-in to the PlayerFirst Club app.
Select the profile you wish to access by pressing the profile tile.
Press the Inbox icon on the bottom navigation.
Press Email in the top Navigation.
Select your email by pressing on the Email tile.
Press the Copy icon in the upper right corner.
How to Message a Team
Sign-in to the PlayerFirst Club app.
Select the profile you wish to access by pressing the profile tile.
Press the My Teams icon on the bottom navigation.
Select a team.
Press the three dots in the upper right corner of the screen.
Press the Message icon.
Select the Message Type.
Confirm recipients, and press compose.
Create your email
Press send in the upper right corner of the screen.
How to Send Communication with Attendance-Based Filters as a Coach or Team Manager
Sign in to your PlayerFirst Club App.
Press the Schedule icon on the bottom navigation.
Select the event you want to send communication for by pressing on the Event Tile.
Press the Attendance tab.
In the top right corner, press the kebob button. Press Send Message.
Select Email as the message type.
On the New Email screen, enable the Use Attendance-Based Filters field.
Select the attendance status(es) to filter by for your email, then select Guardians and Athletes or Guardians Only.
Confirm the recipients, then compose your message.
How to Silence Chats
Sign in to your PlayerFirst Club App.
Press the Message Icon on the bottom navigation.
Long-press on the chat(s) you want to silence.
Select Mute on the top banner.
How to Pin and Unpin Chats
How to Pin a Chat
Sign in to your PlayerFirst Club App.
Select the Message Icon on the bottom navigation.
Long-press on the chat(s) you want to pin.
Select Pin on the top banner.
How to Unpin a Chat
Sign in to your PlayerFirst Club App.
Select the Message Icon on the bottom navigation.
Long-press on the chat you want to unpin.
Select Unpin.
How to Search for Messages
Sign-in to the PlayerFirst Club app.
Select the profile you wish to access by pressing the profile tile.
Press the Message icon on the bottom navigation.
Press the Search Bar to search for a message.
Note: The Search Bar can be used to search all messages, including archived messages.
How to Archive a Message
Sign-in to the PlayerFirst Club app.
Select the profile you wish to access by pressing the profile tile.
Press the Message icon on the bottom navigation.
Long-press on the Message you want to archive.
Select Archive on the top banner.
How to Open all Messages
NOTE: Users are unable to delete messages. If a user wants to clear their inbox, they can archive messages.
Sign-in to the PlayerFirst Club app.
Select the profile you wish to access by pressing the profile tile.
Press the Message icon on the bottom navigation.
Long-press on the Message(s) you want to open.
Press Read on the top banner.