How to Update a Profile's Email/SMS Preferences
Log in to a PlayerFirst website.
Hover over the user icon in the top right and click My Account.
On the sub-navigation bar, click Household.
Find the profile that you would like to manage the email preferences for, and click the arrow next to their name.
Under the Contact Information section, find the Email/SMS Preferences field. Toggle on/off Marketing Emails, Marketing SMS, and Transactional SMS for the necessary brands.
NOTE: Transactional emails may be sent for any current programs
Preventing Emails from going to Spam folder
Note: There are two links provided for every major email platform. The first link takes you to that email platforms' instructions for whitelisting an email address, it is created, maintained, and updated by the email platform. The second link is from a 3rd party website that specializes in helping users whitelist an email address. The 3rd party website may provide addition insight, or workarounds to whitelist an email address, that may not be provided by the email platform.