What is a Platform Fee?
The PlayerFirst™ Platform Fee (the “PF Platform Fee”) helps cover the costs of managing the PlayerFirst platform used to register participants in events and programs and is shared between various parties involved in supporting the registration transactions and/or organizing our programs, and may include a profit to those parties.
The PF Platform Fee is applied to the full sticker price or “face price” of a registration, entrance, subscription, product or gate purchase, not including a) any pro-rates, discounts, or scholarships applied, b) applicable sales tax, c) shipping fees, d) installment fees, or d) registration insurance. A discount to the PF Platform Fee may be available when selecting certain payment methods.
How is the Platform Fee calculated?
Platform Fees will be calculated upon invoice creation and will be immediately visible to our customers.
Platform Fees will be calculated off the full registration/product sticker price (pre-discounts).
The standard Platform Fee is 3.75% for all customers and payment types.
There is a discounted rate of 1.5% for customers who choose to pay via ACH.
Will payment plans accepted by customers, or general invoices created before 10/1 be affected by this change?
No- all payment plans and invoices created before 10/1/2025 will continue to run with the transaction fee methodology, with the 3.25% credit cart transaction fee (or 1.5% ACH fee) that the customer agreed to at checkout, plus the installment fee where applicable.
How exactly does an ACH payment work?
Stripe requires bank authorization before ACH can be used as a saved payment method. Stripe uses a bank verification method to validate bank information and then has that method available for future payments.
CLICK HERE to see a video on the process, or you can use ACH Customer Help
My brand had Rollup Fees turned on prior to 10/1; what will be different for the customer with Platform Fees?
Payment Method Impact:
With Rollup Fees, it didn’t matter how the customer paid — the fee was the same.
With Platform Fees, the standard platform fee is assessed, but anyone using ACH will get a discounted platform fee rate:
Customers paying by ACH will pay a lower fee (1.5% vs. previous 3.25%).
Those using credit cards, checks, or cash will pay a slightly higher fee (3.75% vs. 3.25%).
Pricing Presentation:
Rollup Fees:
The final price looked like a rounded whole number (e.g., $26 instead of $25.79)Platform Fees:
Final prices will now include exact fee amounts, potentially showing cents (e.g., $25.79) instead of whole dollars.
I haven't sent out Team Invites yet and need to update my Team Pricing now that roll-up fees are being removed. Do I also need to update my payment plans?
Yes. Since your Team Price will be changing, your Payment Plans will need to be recreated to accurately reflect the new Team Cost.
My customers are seeing different prices in the Club & Access App.
If a customer is using an outdated version of the Club App or Access App to make a payment or purchase a product, they may notice a discrepancy in the fees displayed in the cart at checkout.
However, the invoice is generated and the payment is processed through our PlayerFirst system, which ensures the customer is charged the correct total product price. This is strictly a display issue related to the outdated app version and does not affect the actual payment or invoice.