"Location Services" error message when trying to take a payment.
Location Services is required to be turned on in order to take a payment with the reader.
To enable Location Services for your iPad…
Go to your iPad’s Settings app.
Go to Privacy & Security > Location Services. Make sure Location Services is enabled.
To enable Location Services for the PF Pay App…
Go to your iPad’s Settings app.
Go to Apps > PF Pay. Make sure Location is set to While Using the App.
Cannot take a payment once the items are in the cart
Location Services is required to be turned on in order to take a payment with the reader.
To enable Location Services for your iPad…
Go to your iPad’s Settings app.
Go to Privacy & Security > Location Services. Make sure Location Services is enabled.
To enable Location Services for the PF Pay App…
Go to your iPad’s Settings app.
Go to Apps > PF Pay. Make sure Location is set to While Using the App.
Customer received an Error when trying to use their card
Try the opposite method
If they tapped their card and received an error, have them insert it instead (or vice versa).Try a different card or manual entry
If the error happens again, ask the customer to try another card.
You may also manually enter the card number if needed.Check for a bank decline
Sometimes a customer’s bank may flag the purchase—this often happens when they are buying something outside of their home state.
In this case, ask the customer to check their phone for a text or email from their bank asking them to confirm the purchase.
Tap to Pay Tip
When using Tap to Pay, make sure the card is held against the device for 2–4 seconds to allow the transaction to process successfully.
Stripe Reader is not connecting to my iPad
If your device is not connecting to your iPad, please check the following…
Ensure the reader is turned on.
Make sure the Stripe reader is charged.
You will now see the reader's LED lights move from left to right and right to left to indicate that the reader is powered on but not yet connected to your point of sale. This pattern stops as soon as a connection is made via Bluetooth or USB.
The battery percentage will display on the top left of PF Pay, if it reads NaN% the reader is dead.
Hard close/turn on and off the iPad and try again.
Menu Icon Missing
If you do not see the Menu icon in the top-right corner when logging into PF Pay, you are likely not on the most recent version of the app.
The app should automatically update once your device is connected to Wi-Fi or 5G, but in some cases this update can take up to 48 hours.
Temporary Workaround
While waiting for the update, you can still access the Menu by following these steps:
Add any item to the cart
Select Pay
The Menu will now appear and remain visible on all screens
Connect your Stripe Reader
Remove the item from the cart and continue as normal
Weekend Support Options
Contact your Regional Admin or RDSO for:
Pay Code issues
Shop item visibility issues
Contact 3STEP IT for:
iPad updates or connection questions
iPad replacement requests
Stripe reader issues or replacements
Hotspot or internet connection issues
Accessory replacements
Email: [email protected]
IT Support is not available for weekend support.
Contact PlayerFirst Success for:
Error messages during payment processing
Issues when scanning QR codes
Phone: (781) 722-0333