Filtering on the Subscription Status Page
Sign in to a PlayerFirst website.
On the left navigation, click Sales > Subscription Status.
Use the filters at the top of the page to filter for specific subscribers, and click Filter.
Use the Subscriptions table to see who is a subscriber to what subscription, a user’s latest invoice for a subscription, and more.
If a row is red, the user's subscription has been canceled or is no longer active.
If a user cancels their subscription, admin will receive an email alerting them of the cancelation as well.
Cancel a Subscription on the Subscription Status Page
Sign in to a PlayerFirst website.
On the left navigation, click Sales > Subscription Status.
Use the filters at the top of the page to filter for specific subscribers, and click Filter.
In the Subscriptions table, find the subscription you wish to cancel, and click the Cancel Subscription button.
A confirmation pop-up will appear asking “Do you want to stop automatic renewal of this subscription at the end of the current term?”. Click Yes.
Understanding the Different Subscription Statuses
Active (renewal on) + Paid
The subscription is paid and will renew next subscription period.
Active (renewal off) + Paid
The subscription was paid for the current period, then cancelled. The customers payment method will not be charged next renewal, and the status will update at the end of the current subscription period.
Active (renewal on) + Unpaid
The subscription was not paid for the current month. The subscription will renew next subscription period.
Inactive (renewal off)
The subscription was cancelled and will not be charged again.
Inactive (renewal on)
The card on file was declined and did not automatically - it was run manually by admin. Renewal in on and will attempt to run again next period.