If your brand doesn't want SMS sent on its behalf — for example, while working through a carrier issue — you can turn SMS off entirely from Site Settings.
1. How to enable or disable SMS messaging
Sign in to a PlayerFirst website.
On the left navigation, click Site Settings > Site Settings.
Click the Communications tab.
Under the Communications section, find Enable SMS Messages and check or uncheck Enable.
Click Save Settings.
NOTE: This setting is on by default. Turning it off applies to your brand only.
2. What changes when SMS is disabled
When Enable SMS Messages is unchecked for a brand:
Staff composing a message from Communication > Create Message no longer see the Transactional SMS or Transactional Email and SMS filter options — only Transactional Email is available.
The quick-email compose window no longer shows its SMS-only or email-and-SMS sending options.
NOTE: This setting does not affect the “Phone on Account” verification option shown during multi-factor authentication or one-time-code login. That option is currently hidden for all brands regardless of this setting — see below.
Quick reference
Site Settings > Site Settings > Communications tab > Enable SMS Messages — turn SMS sending on or off for your brand.
Communication > Create Message — shows only Transactional Email as a filter option while SMS is disabled.